Quality and expertise

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We put customers and their energy needs first in our efforts to design and implement sustainable energy solutions. Our knowledge and skills are used to serve these customers, who can count on the expertise that we have accumulated over the years.

This is why we make targeted investments in technology, knowledge and the safety and expertise of our staff. The experience that we have gained over the past decades guarantees our ability to design, construct and maintain smart energy infrastructures and solutions. Safety is a core value of our organisation; a topic that is always at the top of our agenda.

What did we want to achieve in 2013?

Eneco, Stedin and Joulz pay a lot of attention to safety. Safety is part of our strategy for a good reason. It is logically embedded in the development and maintenance of expertise in our company. It is also a precondition for reliable management and a sound reputation. We strive to improve our safety performance by developing a proactive safety culture. The Lost Time Injury Rate (LTIR-score) is regarded as an important measure for our success in this area. Our ultimate goal is an LTIR score of zero, but we have not yet been able to achieve this in actual practice. Our target LTIR score for 2013 was 1.6. This was 20% lower than our target for 2012, but higher than our actual result for 2012 (1.4) in view of the increasing number of critical and complex activities.

In order to further reduce the number of accidents resulting in absence from work, we need to get a clearer overall view of work-related accidents. Therefore, the focus in 2013 was on measuring the Recordable Incident Frequency (RIF), which is the number of work-related accidents, regardless of whether these resulted in absence from work, per every 200,000 hours worked. Reporting this information demands more openness from the organisation and results in the ability to gain insight into early signals of potentially large problems. This was one of the reasons why we have simplified our reporting systems. The target for 2013 was a maximum RIF score of 0.95 (72 work-related accidents, not including first aid).

We actively develop expertise and market knowledge in our company. The shortage of talented technicians on the labour market will continue over the next few years. This trend, in combination with the aging of the labour force within the sector, stimulated Stedin and Joulz to train their own technicians. Sharing knowledge of market developments, technology and innovation on a structural basis is also important for the realisation of our ambitions. Our aim was to implement this by further developing knowledge management.

What have we achieved?

  • LTIR: 1.1 (12 accidents resulting in absence from work)
  • RIF: 1.3 (71 work-related accidents, not including first aid)
  • Successful training of technicians by Stedin and Joulz
  • Opportunities offered to people who have difficulty finding a job